75 Front Street, Hamilton HM 12 - Phone: +1 441 2963600 - Fax: +1 441 2956209 - E-mail: info@fmgroup.bm - Mailing Address: P.O. Box HM 836, Hamilton HM CX, Bermuda

Make a Complaint

If you're dissatisfied with any aspect of your interaction with our company, we'd like to hear about it.

Download complaints form

Tell us about what happened

Freisenbruch is committed to providing the highest level of service to its valued clientele. If you’re in any way dissatisfied with the service you’ve received, please do let us know.

To make a complaint, you can fill in the form below.

 

  • Complainant's Information

  • Complaint

  • Details of Complaint

  • Please list events in the order they happened.
  • Attach additional documents if needed. Reviewing documents often helps us understand important details of your complaint. Please attach copies of letters or other documents that will help us review your complaint. This might include your insurance schedule, bills, receipts, a policy declaration sheet, claim documents or other items that relate to your complaint. Always send copies. Never send original documents.
    Drop files here or
    Accepted file types: pdf, xls, xlsx, xlsm, doc, docx, jpg, jpeg, png, gif, Max. file size: 12 MB, Max. files: 12.

    • Notes:

      1. You will receive written acknowledgment of receipt of your complaint within 24 hours of the complaint being received and we will provide you with a Complaint Number and the name of the FM Respondent handling your case.
      2. If a complaint is received on any day other than a business day, or after close of business on a business day, it may be treated as received on the next business day.
      3. The FM Respondent will research your complaint and this may involve further discussions with you.
      4. FM will write to you with a final assessment of the complaint and we will advise you of any action we may decide to take in reference to your complaint

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